Global Client Services
Whether your firm is a Fortune 500 company with established, multinational
operations or just taking your first steps into the international arena,
Lockton is prepared to help. Servicing U.S.-based multinational clients is the
singular focus of Lockton’s Global Client Services and our primary objective is
to provide the most consistent high-quality service on a global basis.
Our U.S.-based clients:
- Are involved in a broad spectrum of business, from high-tech to heavy manufacturing to construction
- Export products overseas
- Own foreign subsidiaries
- Have overseas sales offices and/or warehousing
- Participate in international joint ventures
- Own or operate as many as 5,000 foreign locations
- Invest in mature and emerging markets
- Have foreign licensing or franchising contractual relationships
- Have diverse activities, requiring customized levels of service and management information
We listen to your specific needs and preferences worldwide and serve as the
central point for delivery of solutions and international service initiatives.
We offer a unique combination of both central control and local flexibility.
Each is essential for smooth, practical, and effective management of your
international insurance program.
Lockton is the world’s largest independent, privately owned global insurance
broker, with more than 3,800 professionals working throughout
North America,
Europe,
Latin America, and
Asia.
In addition, our European broker partners,
EOS RISQ,
connects you to a select
group of additional strategic services. Each partner is resourced to provide a
full array of risk management and consultancy services in their geographic
areas of operation, providing the necessary “clout” in their respective
marketplace.
In each country of operation, the Lockton International office or partner will
assign a service team that is:
- Experienced with the servicing of incoming international clients;
- Accountable for their responsibilities using service plans and an open items list;
- Loyal to Lockton —People with whom we regularly meet and with whom we work on either our own accounts or reciprocally on their clients;
- Motivated to provide first-class service.
As central coordinator and supervisor of these local service teams, each of our
multinational clients has an international risk management specialist designated
to the U.S. service team. These professionals are experts in international risk
management and they are intimately familiar with providing risk solutions on a
worldwide basis. Your International Account Executive is responsible for
ensuring the highest level of service for your account.
You can count on teamwork from our colleagues in Lockton offices and our local
service partners abroad. Servicing the day-to-day international needs of our
clients is simply part of Lockton’s service model.
To view our network of partners, please see the
Service Network
subpage.
Lockton Service
Service starts with listening. We take the time to understand your specific goals, design a program that fits your needs, aggressively negotiate coverage, and implement a service plan. You will have the same dedicated service team throughout the entire process which allows us to anticipate your needs and create accountability.
It’s all about you. As a private, family-owned company, all our Associates focus solely on you, our client, rather than public shareholders.
Long-term thinking. Clients stay with us based on our expertise, creative solutions, seamless global resources and outstanding service. Our client retention rate of 95 percent reiterates our commitment to each and every client.
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Success Stories: |
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Global Thinking Generates Big Benefits for Food Firm
Lockton serves several large food processing firms. Processors are facing an extraordinary profit squeeze from rising grain and raw material prices and intense price competition.
A client asked Lockton to review its product recall and contamination insurance program which was handled by another broker. The company’s wanted to maintain price stability.
So Lockton’s global team—with members based in London, Kansas City and Atlanta—conducted an audit of the existing program, held intensive discussions with insurance carriers worldwide and developed a unique approach.
Our client generated big benefits from Lockton's work:
• Despite the company’s revenue growth, the program was secured with a 14% price
reduction (“apples to apples” comparison)
• Secured an program alternative that removed the potential cost of a multi-million dollar
“large loss surcharge” following a recall
• Identified and developed new market capacity for product recall to reduce reliance
on a single carrier
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